Product Complaints

We are committed to delivering exceptional quality and service, and patient safety is our top priority. At Symmetry Surgical, compliance with domestic and international medical device regulations is strictly maintained at all times.  Feedback is a critical part of our Quality Management Systems and it helps us monitor our product and process performance to ensure we continue to exceed our customers’ expectations.

Product complaints are addressed promptly by our Complaint Handling Team.  Complaints may be reported by contacting your Sales Representative, our Customer Service team or emailing the Complaint Handling Team directly.  Our team will provide a Return Material Authorizations (RMA) to facilitate the product return and to allow for a timely and thorough investigation of the complaint.  A Symmetry Surgical Representative will contact you throughout the investigation process to keep you informed of progress as well as the final resolution.      

Product Complaint? Call 1.800.251.3000 or email complaint@symmetrysurgical.com.