Ultra System® Sterilization Container Recall Replacement & Credit Policy

The Ultra System® sterilization container was sold with a warranty that provides for repair or replacement for up to one (1) year from the date of purchase.  Symmetry Surgical will now extend this warranty period for up to two (2) years following date of purchase.  Symmetry Surgical will also extend warranty coverage to provide discounted replacements or credits, on a graduated basis, for Containers purchased in the last five (5) years.  As a result of the positive market response to the Symmetry Surgical Quad-Lock® Sterilization Container System and disruptions in the supply of the Ultra System®, Symmetry Surgical has discontinued the Ultra System® product line.  Accessories for the ULTRA SYSTEM® will continue to be available, however.  If your accessories for use with the Ultra System® Container are not able to be used with the Quad-Lock® replacement, Symmetry Surgical will replace them with equivalent accessories for use with the Quad-Lock® Sterilization Container System portfolio.

Click Here to Read the Customer Notification Letter | Click Here to Read the Distributor Notification Letter

The Quad-Lock® Sterilization Container System Instructions for Use (“IFU”) may be found here Please reference the IFU in determining whether the Quad-Lock® is certified for the type of use you require.

To determine the extent to which you may claim a replacement or credit under the enhanced warranty, please take the following steps:

  1. 1. Utilize Table 1 to determine the equivalency between each Ultra System® sterilization container that does not pass inspection, or which you desire to return, and the Quad-Lock® Sterilization Container System that could serve as a replacement.  Please note that the Quad-Lock® Sterilization Container is not indicated for use with Gravity Steam Sterilization so if you utilize your Ultra System® Container for Gravity Steam Sterilization, the Quad-Lock® Container System is not compatible and you will instead be eligible for a credit for other Symmetry Surgical products.
     
  2. 2. Utilize Table 2, which outlines the extended warranty terms applicable to the Containers, to determine the extent to which you are eligible for a credit toward a Quad-Lock® replacement for your Ultra System® or other Symmetry Surgical products. 

  3. 3. Once you have determined the replacement or credit to which you are entitled, please follow the instructions following Table 2 for returning your Ultra System® products and obtaining your credit or replacement.

  4. 4. Please note that all other terms and conditions of Symmetry Surgical’s original warranty for the Ultra System® Containers apply, and the modified warranty terms are only applicable to returns directly resulting from the silicone sealant referenced in this letter.


 TABLE 1—Suggested Ultra System® / Quad-Lock® Sterilization Container Replacement Cross-Reference

Ultra (Base and Lid)

Quad-Lock Base

Quad-Lock Lid

Part

Description

Part

Description

Part

Description

C131310

Half Length, Steam Container, 13 X 13 X 10 Inches, Anodized Aluminum

50-8748

Half Length, Solid Bottom, 10.5 x 10.5 x 10

50-8950

Half Length Lid, Grey

C131310-SP

Half Length, Sterrad Container, 13 X 13 X 10 Inches, Aluminum

50-8748

Half Length, Solid Bottom, 10.5 x 10.5 x 10

50-8950

Half Length Lid, Grey

C13134

Half Length, Steam Container, 13 X 13 X 4 Inches, Anodized Aluminum

50-8744

Half Length, Solid Bottom, 10.5 x 10.5 x 4

50-8950

Half Length Lid, Grey

C13134-SP

Half Length, Sterrad Container, 13 X 13 X 4 Inches, Anodized Aluminum

50-8744

Half Length, Solid Bottom, 10.5 x 10.5 x 4

50-8950

Half Length Lid, Grey

C13135

Half Length, Steam Container, 13 X 13 X 5 Inches, Anodized Aluminum

50-8745

Half Length, Solid Bottom, 10.5 x 10.5 x 5

50-8950

Half Length Lid, Grey

C13135-SP

Half Length, Sterrad Container, 13 X 13 X 5 Inches, Aluminum

50-8745

Half Length, Solid Bottom, 10.5 x 10.5 x 5

50-8950

Half Length Lid, Grey

C13136

Half Length, Steam Containers, 13 X 13 X 6 Inches, Anodized Aluminum

50-8746

Half Length, Solid Bottom, 10.5 x 10.5 x 6

50-8950

Half Length Lid, Grey

C13136-SP

Half Length, Sterrad Container, 13 X 13 X 6 Inches, Anodized Aluminum

50-8746

Half Length, Solid Bottom, 10.5 x 10.5 x 6

50-8950

Half Length Lid, Grey

C13139

Half Length, Steam Container, 13 X 13 X 9 Inches, Anodized Aluminum

50-8748

Half Length, Solid Bottom, 10.5 x 10.5 x 10

50-8950

Half Length Lid, Grey

C13139-SP

Half Length, Sterrad Container, 13 X 13 X 9 Inches, Aluminum

50-8748

Half Length, Solid Bottom, 10.5 x 10.5 x 10

50-8950

Half Length Lid, Grey

C13854

Quarter Length, Steam Container, 13 X 8.5 X 4 Inches, Anodized Aluminum

50-8744

Half Length, Solid Bottom, 10.5 x 10.5 x 4

50-8950

Half Length Lid, Grey

C13854-SP

Quarter Length, Sterrad Container, 13 X 8.5 X 4 Inches, Aluminum

50-8744

Half Length, Solid Bottom, 10.5 x 10.5 x 4

50-8950

Half Length Lid, Grey

C13855

Quarter Length, Steam Container, 13 X 8.5 X 5 Inches, Anodized Aluminum

50-8745

Half Length, Solid Bottom, 10.5 x 10.5 x 5

50-8950

Half Length Lid, Grey

C13855-SP

Quarter Length, Sterrad Container, 13 X 8.5 X 5 Inches, Anodized Aluminum

50-8745

Half Length, Solid Bottom, 10.5 x 10.5 x 5

50-8950

Half Length Lid, Grey

C13856

Quarter Length, Steam Container, 13 X 8.5 X 6 Inches, Anodized Aluminum

50-8746

Half Length, Solid Bottom, 10.5 x 10.5 x 6

50-8950

Half Length Lid, Grey

C13856-SP

Quarter Length, Sterrad Container, 13 X 8.5 X 6 Inches, Aluminum

50-8746

Half Length, Solid Bottom, 10.5 x 10.5 x 6

50-8950

Half Length Lid, Grey

C181310

Three Quarter Length, Steam Container, 18 X 13 X 10 Inches, Aluminum

50-8743

Full Length, Solid Bottom, 22 x 11 x 10

50-8944

Full Length Lid, Grey

C181310-SP

Three Quarter Length, Sterrad Container, 18 x13 x 10, Aluminum

50-8743

Full Length, Solid Bottom, 22 x 11 x 10

50-8944

Full Length Lid, Grey

C18134

Three Quarter Length, Steam Container, 18 X 13 X 4 Inches, Anodized Aluminum

50-8749

Three-Quarter Length, Solid Bottom, 17.5 x 10.5 x 4

50-8956

Three-Quarter Length Lid, Grey

C18134-SP

Three Quarter Length, Sterrad Container, 18 X 13 X 4 Inches, Aluminum

50-8749

Three-Quarter Length, Solid Bottom, 17.5 x 10.5 x 4

50-8956

Three-Quarter Length Lid, Grey

C18135

Three Quarter Length, Steam Container, 18 X 13 X 5 Inches, Anodized Aluminum

50-8750

Three-Quarter Length, Solid Bottom, 17.5 x 10.5 x 5

50-8956

Three-Quarter Length Lid, Grey

C18135-SP

Three Quarter Length, Sterrad Container, 18 X 13 X 5 Inches, Aluminum

50-8750

Three-Quarter Length, Solid Bottom, 17.5 x 10.5 x 5

50-8956

Three-Quarter Length Lid, Grey

C18136

Three Quarter Length, Steam Container, 18 X 13 X 6 Inches, Anodized Aluminum

50-8751

Three-Quarter Length, Solid Bottom, 17.5 x 10.5 x 6

50-8956

Three-Quarter Length Lid, Grey

C18136-SP

Three Quarter Length, Sterrad Container, 18 X 13 X 6 Inches, Aluminum

50-8751

Three-Quarter Length, Solid Bottom, 17.5 x 10.5 x 6

50-8956

Three-Quarter Length Lid, Grey

C18138

Three Quarter Length, Steam Container, 18 X 13 X 8 Inches, Aluminum

50-8742

Full Length, Solid Bottom, 22 x 11 x 8

50-8944

Full Length Lid, Grey

C22854

Endoscopic Length, Steam Container, 22 X 8.5 X 4 Inches, Anodized Aluminum

50-8743

Full Length, Solid Bottom, 22 x 11 x 10

50-8944

Full Length Lid, Grey

C22854-SP

Endoscopic Length, Sterrad Container, 22 X 8.5 X 4 Inches, Anodized Aluminum

50-8743

Full Length, Solid Bottom, 22 x 11 x 10

50-8944

Full Length Lid, Grey

C22855

Endoscopic Length, Steam Container, 22 X 8.5 X 5 Inches, Anodized Aluminum

50-8743

Full Length, Solid Bottom, 22 x 11 x 10

50-8944

Full Length Lid, Grey

C22855-SP

Endoscopic Length, Sterrad Container, 22 X 8.5 X 5 Inches, Anodized Aluminum

50-8743

Full Length, Solid Bottom, 22 x 11 x 10

50-8944

Full Length Lid, Grey

C22856

Endoscopic Length, Steam Container, 22 X 8.5 X 6 Inches, Anodized Aluminum

50-8743

Full Length, Solid Bottom, 22 x 11 x 10

50-8944

Full Length Lid, Grey

C22856-SP

Endoscopic Length, Sterrad Container 22 X 8.5 X 6 Aluminum

50-8743

Full Length, Solid Bottom, 22 x 11 x 10

50-8944

Full Length Lid, Grey

C22858

Endoscopic Length, Steam Container, Dimensions 22 X 8.5 X 8 Inches, Aluminum

50-8743

Full Length, Solid Bottom, 22 x 11 x 10

50-8944

Full Length Lid, Grey

C22858-SP

Endoscopic Length, Sterrad Container, 22 X 8.5 X 8 Inches, Anodized Aluminum

50-8743

Full Length, Solid Bottom, 22 x 11 x 10

50-8944

Full Length Lid, Grey

C24134

Full Length, Steam Container, 24 X 13 X 4 Inches, Anodized Aluminum

50-8739

Full Length, Solid Bottom, 22 x 11 x 4

50-8944

Full Length Lid, Grey

C24134-SP

Full Length, Sterrad Container 24 X 13 X 4 Aluminum                                                     

50-8739

Full Length, Solid Bottom, 22 x 11 x 4

50-8944

Full Length Lid, Grey

C24135

Full Length, Steam Container, 24 X 13 X 5 Inches, Annodized Aluminum

50-8740

Full Length, Solid Bottom, 22 x 11 x 5

50-8944

Full Length Lid, Grey

C24135-SP

Full Length, Sterrad Container 24 X 13 X 5 Aluminum                                                     

50-8740

Full Length, Solid Bottom, 22 x 11 x 5

50-8944

Full Length Lid, Grey

C24136

Full Length, Steam Container, 24 X 13 X 6 Inches, Anodized Aluminum

50-8741

Full Length, Solid Bottom, 22 x 11 x 6

50-8944

Full Length Lid, Grey

C24136-SP

Full Length, Sterrad Container, 24 X 13 X 6 Inches, Anodized Aluminum

50-8741

Full Length, Solid Bottom, 22 x 11 x 6

50-8944

Full Length Lid, Grey

C24138

Full Length, Steam Container, 24 X 13 X 8 Inches, Aluminum

50-8742

Full Length, Solid Bottom, 22 x 11 x 8

50-8944

Full Length Lid, Grey

C24138-SP

Full Length, Sterrad Container, 24 X 13 X 8 Inches, Aluminum

50-8742

Full Length, Solid Bottom, 22 x 11 x 8

50-8944

Full Length Lid, Grey

 

TABLE 2—WARRANTY AND CREDIT INFORMATION

Date of Return of the Ultra System®

Warranty and Replacement Policy

Returned date within two years of purchase date.

No charge replacement with equivalent sized Quad-Lock® Sterilization Container or credit for comparable value toward other Symmetry Surgical product(s) if there is not an equivalent Quad-Lock® Container

Returned date more than two and less than three years from purchase date.

75% credit towards the purchase of an equivalent sized Quad-Lock® Sterilization Container or credit for comparable value toward other Symmetry Surgical product(s) if there is not an equivalent Quad-Lock® Container.

Returned date more than three and less than four years from purchase date.

50% credit towards the purchase of an equivalent sized Quad-Lock® Sterilization Container or credit for comparable value toward other Symmetry Surgical product(s) if there is not an equivalent Quad-Lock® Container.

Returned date more than four and less than five years from purchase date.

25% credit towards the purchase of an equivalent sized Quad-Lock® Sterilization Container or credit for comparable value toward other Symmetry Surgical product(s) if there is not an equivalent Quad-Lock® Container.

Returned date more than five years from purchase date.

No credit toward replacement

 

Returned date is defined as the date in which Symmetry Surgical receives the returned Product at its designated location.

If you have further questions, please contact your Symmetry Surgical customer service representative.  In the United States, you can reach Customer Service at the contact information outlined below.  All international customer service inquiries and communications can be made via email to internationalorders@symmetrysurgical.com or direct via the following telephone numbers:

 

Customer Service Associate

Sarah White

800 251-3000 X 35505

+1.615.964.5505 (Direct)

International Customer Service Associate  

T K Butler

800 251 3000 35532

+1.615.964.5532 (Direct)

Symmetry Surgical Inc.

3034 Owen Drive

Nashville, TN 37013

USA

7:30 – 5:30 Central Standard Time

+1.800.251.3000 (Main)

+1.800.342.3272 (Fax)

Symmetry Surgical Inc.

3034 Owen Drive

Nashville, TN 37013

USA

7:30 – 5:30 Central Standard Time

+1.800.251.3000 (Main)

+1.800.342.3272 (Fax