Cookies Policy

We use cookies SymmetrySurgical.com for many reasons. They help us to provide you with a better browsing experience while using our website. By continuing to browse the site, you are agreeing to our use of cookies.

 

What are cookies and how do they work?

A cookie is a small text file that the site you visit requests to save on your device. Cookies are used on many websites to allow a visitor access to various features. The information in the cookie is used to follow a user’s browsing.

 

What cookies do we use?

Essential cookies: These are functionally necessary cookies that are required for the operation of our website. They include, for example, cookies that enable you to login to secure areas of our website, use a shopping cart or make use of our Live Chat feature.


Analytical/Performance cookies: They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring users find what they are looking for easily.


Session cookies: These cookies are temporarily stored in your device’s memory, for example, to keep track of what language you have chosen. Session cookies are not stored for a long time, but disappear when you close your browser. If you open a new browser, it creates a new session cookie.

 

Our Essential Cookies:

SymmetrySurgical.com requires some essential cookies to operate correctly. These cookies do not capture personally identifiable information.

ASP:NET_ SessionId

This cookie keeps track of what choices you make while browsing the site. It also keeps your interaction separated from other users on the site.

selectedListType

Usability cookie displaying how you have configured the presentation of the products.

BasketSessionId

As soon as you add products to the cart a cookie with your selection of products is set.

__RequestVerificationToken

A cookie that is used during login process.

PT_OnlineBusiness_Authentication

This cookie is used to identify you as a logged in user and contains a unique and auto generated user id. It will disappear when you log out, otherwise it is stored locally on your device for 3 days.

 

Our Live Chat Feature:

Our Live Chat feature is optional to use and not required for the functionality of our website. The information collected through our Live Chat feature is not shared with any additional Third Parties. This information is solely collected to better serve our customers. Should a visitor choose to use this service, the following information will be collected:

Your Name

We require you provide a name when using our Live Chat feature.

Your Email Address:

We require you provide a valid email address when using our Live Chat feature.

Chat Transcript:

A record of the chat transcript is stored based on IP Address of the visitor. This helps us better serve our customers who are returning visitors by allowing our reps to access previous chat transcripts.

IP Address

An IP Address is identified and logged automatically in our chat log files whenever you use our platform or services.

Location

Your location is auto-identified based on your IP address whenever you use our platform or services.

Platform and Browser

Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows PC or Mac), device type (PC, mobile phone, tablet), screen resolution, operating system name and version, device manufacturer and model, language, and the internet browser type and version. Collecting this information helps us build and deliver the best possible version of SymmetrySurgical.com to you.

 

Third Party Cookies:

Our website will set several types of third-party cookies which we utilize for analytical and performance tracking.

Google Analytics: We use Google Analytics to collect non-personally identifying data such as IP Address, implied geo location, pages visited, how long you stayed, how you interacted with our website and if you are a new or returning user. Please view their Privacy Policy here.

Google Remarketing: We use Google’s Remarketing cookie to market products and services we think may be of interest to you. You may see our adverts on Google’s Display Advertising Network of partner websites and Google’s own search results pages. We aim to carefully select the products and services we remarket to you, and do so based on the pages you have visited on our website. To opt out of Google Remarketing, you can change your Google Ad Settings.

Lead Forensics: We use Lead Forensics IP Address tracking technology to identify businesses visiting our site and the pages that are being viewed. This helps us to analyze data about web page traffic to develop and improve our website for our visitors. View Lead Forensics’ Privacy Policy here.

Marketo: We use Marketo IP Address tracking technology to identify businesses visiting our site and the pages that are being viewed. It helps us to better analyze our customer’s experience and develop and improve our website for our visitors. View Marketo’s Cookie Policy here.

 

How Do I Manage Cookies?

You may refuse or accept cookies from SymmetrySurgical.com at any time by activating settings on your browser. Information about the procedure to follow in order to enable or disable cookies can be found on your Internet browser provider’s website via your help screen. You may wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html (Symmetry Surgical, Inc. is not affiliated with this company, this link is offered for informational purposes only) for information on commonly used browsers.

Please be aware that if cookies are disabled, not all features on SymmetrySurgical.com may operate as intended.