Frequently Asked Questions
1) How do I search for a specific item?
We've made it easy to search and browse for surgical instruments! You can find a specific item three ways:
- Enter a keyword or product code in the search box to search our portfolio of 20,000+ surgical instruments.
- Browse by Specialty, Product Style, Product Code or Brand or Solution from the symmetrysurgical.com home page.
- Click the Products tab and browse by Solution, Specialty or Brand.
Can’t find what you’re looking for? Click on the “Can We Help You?” window in the bottom right corner of your screen to be instantly connected to a product expert.
Symmetry Surgical distributes products in various territories throughout the world. If you are looking for a distributed product, enter the product number into the search box or call us at 800-251-3000 for additional assistance.
2) How can I get tracking information on an order?
Log-in to your account and click on the "My Account" then "My Orders." Within each order you can retrieve tracking information by item number.
3) How can I obtain copies of invoices?
Once logged into your account, hover over "My Account" then click on "My Invoices." You will be able to sort by Invoice Number, Date, PO number, etc. and print individual invoices.
Or, if you need personal assistance, gather your account number, Purchase Order number and/or confirmation number and call us at 800-251-3000 to obtain this information by phone.
4) I have forgotten my account number or password.
Click on the "reset password" link on the sign-in page to reset your password. You will receive an email with instructions on how to reset your password. Once your password is reset, your account number can then be found by navigating to "My Account" and clicking on "Customer Info."
5) I do not have an account number but need to place an urgent order.
Please request an account, then call customer service at 800-251-3000. Our team will work to expedite the customer setup process so that we can place your order quickly.
6) I need a confirmation for an order I placed online/over the phone/via EDI/fax.
If you placed your order online, a confirmation should have been emailed to you shortly after completing your order. If you did not receive it, or you placed your order via phone/fax/EDI, you can find this information by signing in, clicking the My Account tab and clicking on My Orders.
Or, if you need personal assistance, you can also call Customer Service at 800-251-3000 to obtain your order confirmation. Please have your Purchase Order on hand.